Hey-Taylor Pte. Ltd. values the information you have provided us or permitted us to collect. We strive to protect your privacy while providing you with the best service and experience we can provide. All such personal information in our possession is valued and is collected, used, disclosed and protected in accordance with the Singapore Personal Data Protection Act 2012 (“PDPA”). This Privacy Policy applies to all websites or APPs on which this Privacy Policy or a link to this Privacy Policy appears, as well as all our activities to the extent that you have been notified that such activities are subject to this Privacy Policy.We will only collect your personal information through our website and APP (such as your email address or other contact details) if you submit an online enquiry, seminar registration to us directly or request access to the APP. We will only use this information for the purposes for which you have provided it and in accordance with the Singapore Personal Data Protection Act 2021 (“PDPA)By visiting or using any of the website on which this Privacy Policy or a link to this Privacy Policy appears, you are deemed to agree to the terms of this Privacy Policy. Please review this Privacy Policy carefully prior to visiting or using any such websites or otherwise providing any personal data. If you wish to opt-out of this Privacy Policy, amend or remove any of your personal data in our possession, please read paragraph 6 below for the required procedure.
1. PERSONAL INFORMATION AND OTHER DATA WE COLLECT
Personal data as defined in the PDPA refers to data about an individual who can be identified from either that particular data, or from that data and other information which we have or are likely have access to. Personal data is collected where reasonably necessary for our functions and activities. Personal data that we may hold include the following:
- Contact details and date of birth
- Relationship status
- Medical history
- Family medical history
- Symptoms, diagnosis and recommended treatment
- Ethnicity
- Medisave/private health fund details, and
- Billing or account details.
Collection of personal data
Wherever possible, we will collect personal data directly from you. We will only collect, use and disclose personal data with your consent, your deemed consent or as may be otherwise permitted under the PDPA or other applicable laws. In addition to the personal data you provide to us, certain information related to you that is not considered personal data under the PDPA may also be collected. We collect this information to improve our website. Such non-personal data may include information such as your IP address, the internet browser you use, details of your interaction with our website and other types of non-personal data.
Use of cookies
Cookies are small files which require user permission in order to be installed on a computer’s hard drive. Cookies will only start to perform their functions after such permission is granted. By collecting and analysing data on the user’s browsing patterns, cookies allow web applications to respond to the user as an individual by tailoring a web application’s operations to the user’s specific needs and preferences. Permission for cookies is granted by default in most web browsers. You can however choose to disable this function in your browser’s settings. This may prevent you from taking full advantage of our website. We may use traffic log cookies to identify which pages are being used. This use is designed to assist us in gathering data on web page traffic. The gathered data is used only for statistical purposes and is removed from our database shortly after. Overall, the data collected by the cookies is used for the purpose of improving your browsing experience on our website. Cookies do not grant us access to your computer or any information about you outside of your browsing activity on our website.
2. PURPOSES FOR HANDLING YOUR PERSONAL DATA
Your personal and health information is collected and used to ensure you can be informed about the services that we provide, that you receive the best possible care if you become a client of Taylor, and for us to manage the egg freezing concierge services we provide to you effectively. It will also be used to:
- Send communications (including results) to you and your treating clinic(s)
- Provide information and adviceConduct business processing functions
- Update our records and keep your contact details up to date
- Respond to any complaint made by you
- Comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority
To ensure we provide you with the most appropriate service, our staff may collect, hold, use and disclose your personal information for any of the following purposes:
- Sharing your information within the treatment team;
- Communicating with the referring medical practitioners;
- Referrals to other medical practitioners, hospitals or health providers;
- Referring specimens to external laboratories for analysis;
- Accounts and billing, including Medisave and private health insurance claims;
- Managing our service – including quality assurance, practice accreditation, market analysis and keeping our records up to date;
- Complaints and incident handling;
- Disclosure, where legally required, to third parties – for example, in response to a court subpoena or for mandatory reporting of specific diseases; and
- Disclosure to our service providers, where doing so is necessary for your treatment or for our management and administrative purposes.
We may also use non-identifying information from your medical file for data analysis and research. From time-to-time, we may send you information regarding operational updates, and about our products and services that may be of interest to you. You will be able to opt out of receiving these communications when you receive them or you can contact our privacy officer.If you request us to send materials related to your treatment to another country we will be required to disclose your personal information to people in that country.
3. SECURITY
We will protect your personal data using industry standard precautions. While the transference of electronic data over the internet has inherent risks, we use reasonable precautions to ensure your personal data is not subject to unnecessary risks.
4. RETENTION
We will retain your Personal Data for as long as necessary in order to fulfil the purpose for which it was collected, or as required by the relevant laws.
5. ACCESS, UPDATE, WITHDRAWAL OF CONSENT
You must obtain, fill out, and submit to us a written request if you subsequently decide to request access of, update or withdraw your consent for us to collect, use and/or disclose your personal data. Please note that it may take up to 14 business days to attend to your request and an additional 30 business days for us to process your request.
6. RIGHTS TO AMEND THIS PRIVACY POLICY
We reserve the right to amend this Privacy Policy at any time. If material changes are made to this Privacy Policy, they will be posted on this page and date stamped. We encourage you to review this page periodically in order for you to stay notified of any changes. Your continued use of this website and acceptance of our services after any changes to this Privacy Policy constitutes your consent to any such changes, to the extent such consent is not otherwise provided.
7. CONTACT US
If you have comments or questions about this Privacy Policy statement, or wish to obtain a form mentioned in paragraph 6, please contact us at sayhey@hey-taylor.com.
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